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ThreeFold Connect Identity

The verification process in ThreeFold Connect ensures the security and authenticity of user accounts through a comprehensive identity verification system integrated directly into the app. This includes email verification, phone verification, and Know Your Customer (KYC) procedures as part of the wallet onboarding process.

Overview​

ThreeFold Connect verification provides:

  • Email Verification: Secure email address confirmation
  • Phone Verification: SMS-based phone number verification
  • Identity Verification: Integrated KYC process for wallet onboarding
  • Document Verification: Government ID verification through secure systems
  • Biometric Verification: Selfie matching for identity confirmation

TFConnect

Email Verification​

Email verification is the first step in securing your ThreeFold Connect account and enables important communications and recovery options.

Setting Up Email Verification​

  1. Enter Email Address: During account setup or in verification settings, enter your email address
  2. Receive Verification Code: Check your email for a verification code from ThreeFold
  3. Enter Verification Code: Input the 6-digit code in the ThreeFold Connect app
  4. Confirm Verification: Your email will be marked as verified with a green checkmark

Email Verification Process​

Initial Setup​

  • Email Input: Enter a valid email address you have access to
  • Format Validation: App validates email format before sending code
  • Code Generation: System generates a unique 6-digit verification code
  • Email Delivery: Verification email sent to provided address

Code Entry​

  • Time Limit: Verification codes expire after 10 minutes
  • Attempt Limits: Limited number of code entry attempts
  • Resend Option: Request new code if original expires
  • Countdown Timer: Visual countdown showing code validity period

Email Verification Features​

  • Security: Ensures you have access to the provided email address
  • Recovery: Enables account recovery options through email
  • Notifications: Allows important security notifications via email
  • Communication: Enables official communications from ThreeFold
  • Two-Factor Authentication: Email can be used as 2FA method

Phone Verification​

Phone verification adds an additional layer of security through SMS verification and enables mobile-based authentication features.

Setting Up Phone Verification​

  1. Enter Phone Number: Provide your mobile phone number with correct country code
  2. Number Validation: App validates phone number format
  3. Receive SMS Code: You'll receive an SMS with a 6-digit verification code
  4. Enter SMS Code: Input the code in the app within the 2-minute time limit
  5. Confirm Verification: Your phone number will be verified and marked as confirmed

Phone Verification Process​

Phone Number Entry​

  • Country Code Selection: Choose correct country code from dropdown
  • Number Format: Enter phone number in local format
  • Validation: System validates number format and carrier compatibility
  • SMS Capability Check: Verifies number can receive SMS messages

SMS Code Delivery​

  • Code Generation: Unique 6-digit SMS verification code
  • Delivery Time: SMS typically delivered within 30 seconds
  • Retry Logic: Automatic retry for failed SMS delivery
  • Cooldown Period: 2-minute wait between SMS requests to prevent spam

Phone Verification Benefits​

  • Two-Factor Authentication: Enables SMS-based 2FA for enhanced security
  • Account Recovery: Provides additional recovery method via SMS
  • Security Alerts: Receive critical security notifications via SMS
  • Identity Confirmation: Strengthens overall identity verification
  • Mobile Integration: Enables mobile-specific features and notifications

Identity Verification (KYC)​

The integrated Identity Verification system is part of the wallet onboarding process and provides comprehensive Know Your Customer (KYC) verification directly within the ThreeFold Connect app.

New Integrated KYC Process​

Unlike previous external verification systems, the new KYC process is fully integrated into the ThreeFold Connect app:

  • In-App Experience: Complete verification without leaving the app
  • Wallet Integration: KYC is part of wallet setup and onboarding
  • Real-time Processing: Immediate feedback and status updates
  • Enhanced Security: Secure document handling and processing
  • User-Friendly Interface: Streamlined verification workflow

When KYC is Required​

Identity verification is required for:

  • Wallet Onboarding: Setting up your ThreeFold wallet
  • Higher Transaction Limits: Accessing increased transaction limits
  • Advanced Features: Using premium app features
  • Regulatory Compliance: Meeting financial service requirements
  • Enhanced Security: Maximum account protection

KYC Verification Process​

Step 1: Initiate Verification​

  1. Access Verification: Navigate to Identity Verification in app settings
  2. Review Requirements: Read verification requirements and supported documents
  3. Prepare Documents: Gather required identification documents
  4. Start Process: Begin the verification workflow

Step 2: Document Selection​

Supported Documents:

  • Passport: International passport (preferred)
  • National ID Card: Government-issued national identification
  • Driver's License: Valid driver's license with photo
  • Residence Permit: For non-citizens with valid permits

Document Requirements:

  • Must be current and not expired
  • Government-issued with official seals/stamps
  • Clear, readable text and photos
  • No damage, alterations, or tampering

Step 3: Document Photography​

Photo Capture Process:

  1. Document Positioning: Place document on flat, well-lit surface
  2. Camera Alignment: Align document within camera frame guidelines
  3. Quality Check: Ensure all text and details are clearly visible
  4. Multiple Angles: Capture front and back (if applicable)
  5. Review Photos: Check photo quality before proceeding

Photography Best Practices:

  • Lighting: Use natural light or bright, even lighting
  • Stability: Keep device steady to avoid motion blur
  • Distance: Maintain proper distance for full document capture
  • Angle: Capture document straight-on, not at angles
  • Background: Use plain, contrasting background

Step 4: Biometric Verification​

Selfie Capture:

  1. Face Positioning: Center your face within the frame guidelines
  2. Lighting Check: Ensure face is well-lit and clearly visible
  3. Expression: Maintain neutral expression, eyes open
  4. Photo Capture: Take clear, high-quality selfie
  5. Biometric Matching: System compares selfie with document photo

Liveness Detection:

  • Movement Verification: May require head movements or blinking
  • Real-time Capture: Ensures live person, not photo or video
  • Anti-Spoofing: Advanced detection of fake or manipulated images

Step 5: Information Verification​

Data Extraction:

  • OCR Processing: Optical Character Recognition extracts document data
  • Information Display: Extracted information shown for review
  • Manual Correction: Option to correct any misread information
  • Verification Confirmation: Confirm all information is accurate

Security Checks:

  • Document Authenticity: Verification of document security features
  • Cross-Reference: Information cross-checked against databases
  • Fraud Detection: Advanced algorithms detect fraudulent documents
  • Risk Assessment: Overall risk evaluation of verification attempt

Step 6: Processing and Results​

Processing Timeline:

  • Automated Review: Initial automated processing (minutes)
  • Manual Review: Human review if required (1-3 business days)
  • Status Updates: Real-time updates on verification progress
  • Final Decision: Approval or rejection notification

Verification Results​

Successful Verification​

Immediate Benefits:

  • Verification Badge: KYC verified status displayed in app
  • Enhanced Features: Access to advanced app functionality
  • Higher Limits: Increased transaction and wallet limits
  • Full Access: Complete access to all ThreeFold Connect features

Long-term Benefits:

  • Regulatory Compliance: Meets financial service requirements
  • Enhanced Trust: Higher trust level for transactions and interactions
  • Priority Support: Access to priority customer support
  • Future Features: Early access to new features requiring verification

Verification Issues or Rejection​

Common Rejection Reasons:

  • Poor Image Quality: Blurry, dark, or unclear document photos
  • Expired Documents: Using expired identification documents
  • Incomplete Capture: Parts of document cut off or not visible
  • Mismatched Information: Inconsistencies between document and selfie
  • Invalid Documents: Unsupported or fraudulent document types
  • Technical Issues: Problems with photo capture or processing

Resolution Process:

  1. Rejection Notification: Detailed explanation of rejection reasons
  2. Retry Option: Ability to restart verification with corrections
  3. Support Guidance: Specific instructions for addressing issues
  4. Document Assistance: Help with proper document photography
  5. Manual Review: Option for human review in complex cases

Verification Management​

Checking Verification Status​

Status Dashboard:

  • Verification Overview: Central view of all verification statuses
  • Progress Indicators: Visual progress bars for ongoing verifications
  • Status Icons: Clear icons showing completed, pending, or failed verifications
  • Last Updated: Timestamps showing when status was last updated

Detailed Status Information:

  • Email Status: Verified/unverified with verification date
  • Phone Status: Verified/unverified with verification date
  • Identity Status: KYC verification level and completion date
  • Document Status: Individual document verification results

Managing Verified Information​

Updating Email Address​

  1. Change Request: Navigate to email settings and request change
  2. Security Verification: Confirm identity through existing verification methods
  3. New Email Verification: Complete verification process for new email
  4. Transition Period: Grace period where both emails may be active
  5. Confirmation: New email becomes primary after verification

Updating Phone Number​

  1. Phone Change Request: Request phone number update in settings
  2. Current Phone Verification: Verify identity using current phone
  3. New Phone Verification: Complete SMS verification for new number
  4. Cooldown Period: Mandatory wait period between phone changes
  5. Security Review: Additional security checks for frequent changes

Re-verification Requirements​

When Re-verification is Needed:

  • Document Expiration: When ID documents expire
  • Significant Account Changes: Major changes to account information
  • Security Incidents: After security-related issues
  • Regulatory Updates: When regulations require updated verification
  • System Upgrades: When verification systems are enhanced

Advanced Verification Features​

Enhanced Security Options​

Multi-Factor Verification:

  • Combined Methods: Email + Phone + Biometric verification
  • Risk-Based Authentication: Additional verification for high-risk activities
  • Device Binding: Verification tied to specific trusted devices
  • Location Verification: Geographic verification for enhanced security

Continuous Verification:

  • Behavioral Analysis: Ongoing analysis of user behavior patterns
  • Device Fingerprinting: Unique device identification for security
  • Session Monitoring: Continuous monitoring of app usage sessions
  • Anomaly Detection: Automatic detection of unusual activity patterns

Integration with Wallet Features​

Wallet Onboarding:

  • Seamless Integration: KYC integrated into wallet setup process
  • Progressive Verification: Gradual verification as wallet features are accessed
  • Limit Management: Verification level determines wallet limits
  • Feature Unlocking: Advanced wallet features unlocked with verification

Transaction Verification:

  • Transaction Limits: Verification level affects transaction limits
  • High-Value Transactions: Additional verification for large transactions
  • Cross-Border Transactions: Enhanced verification for international transfers
  • Merchant Verification: Special verification for merchant accounts

Troubleshooting Verification​

Email Verification Issues​

Email Not Received​

Troubleshooting Steps:

  1. Check Spam/Junk Folders: Verification emails may be filtered
  2. Verify Email Address: Ensure email address is entered correctly
  3. Check Email Provider: Some providers block automated emails
  4. Whitelist Sender: Add ThreeFold email addresses to safe sender list
  5. Try Alternative Email: Use different email provider if issues persist

Technical Solutions:

  • Resend Code: Request new verification code
  • Email Provider Settings: Check email provider security settings
  • Corporate Filters: Check corporate email filters and firewalls
  • Email Client Issues: Try accessing email through web interface

Email Code Issues​

Common Problems:

  • Code Expiry: Verification codes expire after 10 minutes
  • Incorrect Entry: Ensure code is entered exactly as received
  • Case Sensitivity: Some codes may be case-sensitive
  • Copy-Paste Errors: Manually type code instead of copying

Phone Verification Issues​

SMS Not Received​

Troubleshooting Steps:

  1. Check Network Coverage: Ensure strong cellular signal
  2. Verify Phone Number: Confirm number includes correct country code
  3. Check SMS Settings: Ensure SMS is not blocked or filtered
  4. Carrier Issues: Contact carrier about SMS delivery problems
  5. Try Different Time: SMS delivery may be delayed during peak times

Technical Solutions:

  • Restart Device: Restart phone to refresh network connection
  • Clear Messages App: Clear SMS app cache and data
  • Check Storage: Ensure sufficient storage for SMS messages
  • Network Reset: Reset network settings if problems persist

SMS Code Problems​

Common Issues:

  • Code Expiry: SMS codes expire after 2 minutes
  • Multiple Attempts: Limited number of verification attempts
  • Cooldown Period: 2-minute wait between SMS requests
  • International SMS: Delays possible for international numbers

Identity Verification Issues​

Document Photography Problems​

Image Quality Issues:

  • Lighting Problems: Use bright, even lighting without shadows
  • Blur Issues: Keep device steady and ensure proper focus
  • Glare/Reflections: Avoid reflective surfaces and direct light
  • Partial Capture: Ensure entire document is within frame

Technical Solutions:

  • Camera Permissions: Ensure app has camera access permissions
  • Storage Space: Free up device storage for photo capture
  • Camera App Issues: Close other camera apps before verification
  • Device Restart: Restart device if camera issues persist

Document Rejection Issues​

Quality Improvements:

  • Better Lighting: Use natural daylight or bright indoor lighting
  • Stable Surface: Place document on flat, stable surface
  • Clean Lens: Clean device camera lens before photography
  • Multiple Attempts: Take several photos and choose the best quality

Document Issues:

  • Document Validity: Ensure documents are current and not expired
  • Document Condition: Use undamaged, clean documents
  • Supported Types: Verify document type is supported
  • Information Matching: Ensure all information is consistent

Biometric Verification Problems​

Selfie Issues:

  • Lighting: Ensure face is well-lit and clearly visible
  • Positioning: Center face within frame guidelines
  • Expression: Maintain neutral expression with eyes open
  • Background: Use plain background without distractions

Matching Problems:

  • Appearance Changes: Significant appearance changes may cause issues
  • Photo Quality: Ensure both document photo and selfie are high quality
  • Facial Hair: Significant facial hair changes may affect matching
  • Accessories: Remove glasses or accessories that obscure face

Getting Help​

If you encounter persistent verification issues:

  1. In-App Support: Use built-in help and support features
  2. Documentation: Review detailed verification guides and FAQs
  3. Community Support: Ask questions in ThreeFold community forums
  4. Technical Support: Contact ThreeFold technical support team
  5. Live Chat: Use real-time support chat if available
  6. Email Support: Send detailed issue description to support email

Privacy and Security​

Data Protection​

Security Measures:

  • Encryption: All verification data encrypted in transit and at rest
  • Secure Storage: Verification documents stored in secure, compliant systems
  • Access Controls: Strict access controls for verification data
  • Audit Trails: Complete audit trails for all verification activities

Privacy Protection:

  • Data Minimization: Only collect necessary verification data
  • Purpose Limitation: Verification data used only for intended purposes
  • Retention Limits: Verification data retained only as legally required
  • User Rights: Users can request data access, correction, or deletion

Compliance and Standards​

Regulatory Compliance:

  • KYC Regulations: Compliance with international KYC requirements
  • AML Standards: Anti-Money Laundering compliance
  • Data Protection: GDPR and other privacy regulation compliance
  • Financial Services: Compliance with financial service regulations

Security Standards:

  • ISO 27001: Information security management standards
  • SOC 2: Service organization control standards
  • PCI DSS: Payment card industry security standards
  • Industry Best Practices: Following cybersecurity best practices

Third-Party Integration​

Verification Partners:

  • Trusted Providers: Integration with reputable verification services
  • Security Vetting: Thorough security assessment of all partners
  • Data Agreements: Strict data processing agreements with partners
  • Regular Audits: Regular security audits of partner systems

Data Sharing:

  • Minimal Sharing: Only necessary data shared with verification partners
  • Secure Transmission: All data transmitted through secure channels
  • Purpose Limitation: Partner data use limited to verification purposes
  • Deletion Requirements: Partners required to delete data after processing

Important Security Notes​

Verification Requirement: Some ThreeFold Connect features require completed verification. Complete verification early to avoid service interruptions and access all app features.

Document Security: Never share your verification documents, codes, or personal information with others. ThreeFold will never ask for this information outside the official app or through unofficial channels.

Processing Time: Identity verification can take from minutes to 3 business days depending on complexity. Plan accordingly if you need verified status for time-sensitive activities.

Accuracy Critical: Ensure all information provided during verification is accurate and matches your official documents exactly. Inaccurate information will result in verification failure.

Privacy Protection: Your verification data is protected by advanced security measures and privacy controls. Review our privacy policy for complete details on data handling and protection.